Job Description
Are you ready to take your IT career to the next level?
We are seeking a Help Desk Support Specialist to join our dynamic team in Louisville, KY. In this role, you will be the first point of contact for our employees, ensuring they have the technical support needed to succeed. We offer immediate hire opportunities for those ready to hit the ground running.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for professional growth and certification reimbursement.
- Modern office environment in the heart of Louisville.
If you are passionate about technology and customer service, we want to hear from you!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware (laptops, printers) and software (OS, applications) issues.
- Manage and track help desk tickets using ticketing systems (e.g., Zendesk, ServiceNow).
- Perform system installations, updates, and configuration for new and existing users.
- Assist in maintaining the IT inventory and asset management database.
- Conduct user training sessions on new software and security protocols.
- Collaborate with senior IT staff to escalate complex technical problems.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- 1-3 years of professional experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Familiarity with Active Directory and basic network troubleshooting concepts.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- CompTIA A+ certification is a plus but not required.