Job Description
Launch your IT career with our accelerated training program! TechSolutions Inc. is urgently seeking motivated IT Support Trainees in Philadelphia to join our dynamic team. No prior experience required – we provide comprehensive hands-on training in network administration, system troubleshooting, and cybersecurity fundamentals. Work alongside industry experts in a collaborative environment while earning competitive benefits and growth opportunities. This is your chance to build a future-proof career in one of America's fastest-growing tech hubs.
Why Join Us?
- Free industry certifications (CompTIA A+, Network+)
- Mentorship from senior engineers
- Clear path to full-time technician roles
- Flexible hybrid work options
Responsibilities
- Diagnose and resolve hardware/software issues across enterprise systems
- Install and configure desktop/laptop equipment and peripherals
- Manage user accounts and access permissions in Active Directory
- Document technical procedures and create knowledge base articles
- Provide Tier-1 support via phone, chat, and ticketing systems
- Assist with network monitoring and basic security protocols
- Collaborate with cross-functional teams on IT projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Valid driver's license (for occasional equipment pickups)
- Pass background check and drug screening