Job Description
Are you a dedicated IT professional looking to make an impact in a thriving coastal city?
Coastal Systems Group is seeking a skilled IT Support Specialist to join our dynamic team in Virginia Beach, VA. As a leader in technology solutions, we pride ourselves on providing exceptional service to our clients and employees alike. In this role, you will be the first line of defense for our internal technical needs, ensuring business continuity and maximizing productivity.
We offer a competitive salary, comprehensive health benefits, and a culture that fosters growth and innovation. If you are passionate about solving complex technical problems and enjoy a collaborative environment, we want to hear from you.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Professional development and certification reimbursement.
- A supportive, remote-friendly work environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools to end-users regarding hardware, software, and network issues.
- Diagnose and resolve complex computer system problems, including operating systems, peripherals, and application software.
- Manage and maintain Active Directory user accounts, permissions, and security policies.
- Perform regular hardware and software installations, upgrades, and patch management.
- Monitor network performance and troubleshoot connectivity issues to ensure minimal downtime.
- Collaborate with the IT team to implement and document IT best practices and standard operating procedures.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
- Minimum of 2-4 years of experience in Help Desk, Technical Support, or IT Operations.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- CompTIA A+ certification is strongly preferred.