Job Description
Are you a tech-savvy problem solver looking for your next challenge? Sacramento Tech Solutions is seeking a highly skilled IT Support Specialist to join our elite support team. We are a forward-thinking organization dedicated to providing top-tier technology services to the Sacramento community. In this role, you will be the first line of defense for our employees, ensuring seamless connectivity and resolving technical hurdles efficiently.
Why Join Us?
We offer a competitive benefits package, including comprehensive health coverage, generous PTO, and opportunities for professional development. If you thrive in a fast-paced environment and love helping others navigate the digital world, we want to hear from you.
Responsibilities
- Tier 2 Support: Provide advanced technical troubleshooting and support for hardware, software, and network issues for internal staff.
- Asset Management: Manage the lifecycle of IT assets, including laptop provisioning, imaging, and inventory tracking.
- Network Maintenance: Assist in maintaining and troubleshooting local area networks (LAN) and wireless infrastructure.
- User Assistance: Offer remote and onsite support to ensure high user satisfaction and minimal downtime.
- Security Compliance: Ensure all devices comply with company security policies and perform regular security updates.
- Documentation: Maintain accurate records of incidents, resolutions, and technical procedures in the ticketing system.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or equivalent work experience.
- Certifications: CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate preferred.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience: 2-4 years of experience in IT support or help desk roles.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a proactive approach to identifying and resolving issues before they escalate.