Job Description
Join our cutting-edge IT team in Phoenix, AZ as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment. Work with industry-leading technologies while making a tangible impact on our organization's success.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access control systems
- Install, configure, and troubleshoot desktop/laptop systems
- Document IT processes and maintain accurate service logs
- Collaborate with cross-functional teams on system upgrades
- Monitor network security and implement best practices
- Train employees on technology solutions and security protocols
Qualifications
- 3+ years of IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, VPN, and cloud services (O365, Azure)
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently and manage multiple priorities
- Valid driver's license for occasional site visits