Job Description
Join Our Dynamic IT Team
CloudFront Technologies is seeking a highly motivated IT Support Specialist to join our growing team in Kansas City. In this role, you will be the first line of defense for our employees' technical needs, ensuring seamless operations and maintaining a secure, efficient technology environment. We offer a collaborative culture, competitive benefits, and clear pathways for career advancement.
Why Choose CloudFront?
- Modern Environment: Work with the latest technologies in a cutting-edge office space.
- Growth Opportunities: We invest in our employees' professional development.
- Competitive Compensation: Comprehensive health, dental, and vision plans.
Responsibilities
- Provide tier-2 technical support to employees via phone, email, and remote access tools, resolving hardware and software issues efficiently.
- Configure and maintain desktop hardware, laptops, printers, and peripherals to ensure optimal performance.
- Troubleshoot network connectivity issues, VPN access, and server-side problems.
- Manage software installations, updates, and license compliance for the organization.
- Document technical procedures, maintain accurate IT asset records, and create knowledge base articles.
- Collaborate with the network engineering team to implement security patches and system upgrades.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- CompTIA A+ Certification or similar IT support certification is highly preferred.
- Proven experience troubleshooting Windows 10/11, Microsoft Office 365, and macOS environments.
- Strong understanding of local area networks (LAN), wireless networks, and basic server administration.
- Excellent problem-solving skills with the ability to prioritize multiple tickets in a fast-paced setting.
- Outstanding verbal and written communication skills to interact effectively with non-technical staff.