Job Description
Join InnovateTech Solutions as an IT Support Specialist and become the backbone of our dynamic team! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing Charlotte-based workforce. As a key member of our IT department, you'll play a vital role in maintaining seamless operations and empowering colleagues through cutting-edge technology solutions. Our collaborative environment offers rapid career growth and the opportunity to work with industry-leading systems in a culture that values innovation and work-life balance.
Responsibilities
- Deliver responsive technical support via phone, email, and in-person for hardware/software issues
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and configure workstations, laptops, peripherals, and network infrastructure
- Troubleshoot and resolve complex system issues including VPN connectivity, cloud services, and cybersecurity protocols
- Document technical procedures, create knowledge base articles, and maintain asset inventory
- Collaborate with vendors for hardware procurement and service-level agreements
- Provide onboarding/offboarding support and technology training for employees
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in Windows environments
- Proficiency in Active Directory, Azure AD, and Microsoft 365 administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or similar ticketing systems
- CompTIA A+/Network+ certification or equivalent
- Exceptional problem-solving and customer service skills
- Ability to work flexible hours including occasional on-call rotations