Job Description
Join our dynamic IT team in Indianapolis and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a chance to work with cutting-edge technologies in a collaborative environment.
Why Join Us?
• Competitive salary with performance bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Professional development budget
• Flexible hybrid work schedule
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and Active Directory administration
- Deploy and configure end-user devices (laptops, mobile devices)
- Document technical procedures and maintain knowledge base articles
- Collaborate with network and security teams on escalated incidents
- Conduct regular system health checks and preventive maintenance
Qualifications
- 2+ years of IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills with network connectivity and security
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to lift 25 lbs and work in varied office environments