Job Description
Join NexusTech Solutions as an IT Support Specialist and become the backbone of our dynamic tech ecosystem! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing team in Portland. This is an immediate hire opportunity to work with cutting-edge technologies in a collaborative, fast-paced environment. If you thrive on troubleshooting and empowering users through technology, apply today and help us shape the future of IT support!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and system access across Windows/macOS environments
- Deploy and configure IT infrastructure including servers, workstations, and cloud services
- Document technical procedures, knowledge base articles, and incident reports
- Collaborate with vendors for hardware/software procurement and maintenance
- Monitor system health and proactively address security vulnerabilities
- Train staff on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, Active Directory, and Azure/O365
- CompTIA A+/Network+ or equivalent certification required
- Strong scripting knowledge (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Valid driver's license and reliable transportation for occasional site visits