Job Description
Join our dynamic IT team in the heart of Washington DC as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our government and corporate clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a fast-paced environment. Your expertise will directly impact our clients' operational efficiency and satisfaction.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Windows/macOS environments, Active Directory, and cloud services
- Deploy and configure endpoint security solutions and mobile devices
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Conduct user training sessions on new technologies
- Monitor system performance and implement security best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking (TCP/IP, DNS, DHCP) and cloud platforms
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting and customer service skills
- Ability to work independently and prioritize complex tasks
- Active Secret clearance preferred or ability to obtain