Job Description
Join our dynamic Denver-based team as an IT Support Specialist and become the backbone of our tech-driven operations. At TechSolutions Inc., we empower businesses through cutting-edge technology, and we're seeking a passionate problem-solver to deliver exceptional technical support to our clients. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's fastest-growing tech hubs. If you thrive in fast-paced environments and love turning technical challenges into seamless solutions, this role is your next career-defining move.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage and maintain Active Directory, Windows Server environments, and cloud-based systems
- Deploy and configure workstations, laptops, and mobile devices across diverse client environments
- Document IT processes, create knowledge base articles, and maintain system documentation
- Collaborate with cross-functional teams to implement security best practices and compliance standards
- Monitor system performance, troubleshoot complex issues, and proactively prevent downtime
- Train end-users on new technologies and provide ongoing IT literacy support
Qualifications
- 3+ years of hands-on IT support experience with Windows Server and Active Directory
- CompTIA Network+ or Security+ certification required (CCNA or MCSE preferred)
- Proficiency in PowerShell scripting and enterprise-level troubleshooting tools
- Strong understanding of cloud platforms (Azure/O365) and SaaS applications
- Excellent communication skills with ability to translate technical concepts for non-technical audiences
- Experience with ITIL processes and service desk management systems
- Valid Colorado driver's license for occasional on-site client visits