Job Description
Join our award-winning IT team at TechSolutions Inc., a leading tech firm revolutionizing Philadelphia's digital landscape. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to 500+ employees across 3 dynamic offices. Enjoy hybrid work, cutting-edge equipment, and opportunities for AWS certification growth.
Responsibilities
- Provide Level 1-2 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure
- Deploy and troubleshoot Windows/macOS endpoints
- Document IT processes and maintain service desk tickets
- Collaborate with cybersecurity team on endpoint security protocols
- Train staff on new technologies and security best practices
Qualifications
- 3+ years in IT support with Windows/macOS experience
- CompTIA A+/Network+ or equivalent certification
- Proficient in Active Directory, Office 365, and helpdesk tools
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- Experience with cloud platforms (AWS/Azure preferred)