Job Description
Join our dynamic IT team in Houston as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional user support across hybrid environments. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a fast-growing tech company.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems
- Deploy and maintain endpoint security solutions across 500+ devices
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and maintenance
- Lead IT onboarding/offboarding processes for new hires
- Monitor system health and proactively address security vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and mobile device management
- Strong knowledge of Azure AD, Intune, and VPN technologies
- Excellent troubleshooting skills with hardware/software diagnostics
- Experience with Service Desk platforms (Jira, ServiceNow, or ZenDesk)
- Ability to prioritize tasks and manage SLA-driven workflows