Job Description
Join our dynamic IT team at NexusTech Solutions in Chicago! We're seeking a passionate IT Support Specialist to empower our workforce through cutting-edge technology solutions. This hybrid role combines on-site collaboration with remote flexibility, offering growth opportunities in a fast-paced tech environment. Enjoy competitive benefits, ongoing training, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network troubleshooting
- Deploy and maintain hardware/software including M365 and cloud applications
- Document SOPs and knowledge base articles for IT infrastructure
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity best practices and incident response protocols
- Support office AV systems and meeting room technology
Qualifications
- 3+ years in enterprise IT support with help desk experience
- Expertise in Windows 10/11, macOS, and Microsoft 365
- CompTIA A+/Network+ certifications or equivalent
- Strong knowledge of Active Directory, DNS, and TCP/IP
- Experience with Service Desk tools (Jira, ServiceNow)
- Ability to lift 30 lbs for equipment maintenance
- Excellent communication and problem-solving skills
- BS in Computer Science or related field preferred