Job Description
Join TechFlow Solutions as our next IT Support Specialist and become the backbone of our cutting-edge technology environment. We're seeking a dedicated professional to provide exceptional technical assistance to our dynamic team in the heart of Los Angeles. Enjoy a collaborative culture, competitive benefits, and opportunities for growth in a company that values innovation and employee development.
Why TechFlow Solutions?
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Modern downtown LA office with flexible work options
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and Active Directory administration
- Deploy and configure network infrastructure including routers, switches, and firewalls
- Document technical procedures and maintain IT asset inventory
- Provide onboarding support for new employees and equipment setup
- Collaborate with cybersecurity team on vulnerability remediation
- Support cloud services (O365, Azure) and SaaS applications
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong knowledge of TCP/IP networking and VPN technologies
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting skills with hardware and software issues
- Ability to communicate complex technical concepts to non-technical users