Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Wichita, KS! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. You'll be the backbone of our company's technical operations, ensuring seamless operations and empowering colleagues with cutting-edge solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct regular system backups and disaster recovery tests
- Train staff on cybersecurity best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years in desktop support or help desk role
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira preferred)
- CompTIA A+/Network+ certifications required
- Excellent communication and problem-solving skills