Job Description
Are you a tech-savvy problem solver looking for a rewarding career in Arlington, TX? TechFlow Solutions is seeking a dedicated IT Support Specialist to join our dynamic team. You will be the first point of contact for our employees, ensuring seamless technology operations and providing top-tier technical support. If you are passionate about technology and customer service, we want to hear from you!
Why Choose TechFlow Solutions?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- A collaborative and inclusive work environment in the heart of Arlington.
- State-of-the-art equipment and tools to help you succeed.
Responsibilities
- Provide Level 1 and Level 2 technical support via phone, email, and in-person to employees across the Arlington area.
- Troubleshoot and resolve complex hardware and software issues on Windows and Mac platforms.
- Manage and maintain the IT service desk ticketing system to ensure timely and accurate resolution of incidents.
- Deploy, configure, and maintain workstations, laptops, printers, and mobile devices.
- Assist in the administration of Active Directory, Microsoft 365, and network access permissions.
- Conduct regular system backups, security patching, and perform preventive maintenance.
- Train end-users on new software applications and internal IT policies.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science, Information Technology, or related field preferred.
- CompTIA A+ certification or equivalent technical experience is a strong plus.
- Minimum of 2 years of proven experience in IT support, Help Desk, or Desktop Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to prioritize multiple tickets and manage time effectively in a fast-paced environment.
- Flexibility to work occasional overtime or on-call rotation as required.