Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll troubleshoot systems, implement solutions, and ensure seamless digital experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a vibrant tech hub.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS environments and cloud services (Azure/O365)
- Document IT processes and maintain accurate asset inventory
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity best practices and data protection protocols
- Train end-users on new technologies and system updates
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical degree
- Proficiency in Active Directory, PowerShell scripting, and cloud platforms
- Strong troubleshooting skills with network infrastructure and virtualization
- Excellent communication abilities for diverse stakeholder interactions
- Experience with ITSM tools (ServiceNow, Jira) and ticket management
- Valid Louisiana driver's license for occasional on-site visits