Job Description
Join our award-winning IT team at NexusTech Solutions, where innovation meets reliability! We're seeking a passionate Senior IT Support Specialist to empower our growing workforce with seamless technical solutions. As a key member of our dynamic department, you'll bridge the gap between complex technology and user experience, ensuring our 500+ employees stay productive and secure. Enjoy hybrid work arrangements, cutting-edge tools, and career growth in one of Austin's fastest-growing tech ecosystems.
Our ideal candidate thrives in fast-paced environments, possesses deep technical expertise, and excels at translating technical concepts into actionable solutions. You'll collaborate with cross-functional teams while maintaining our reputation for exceptional service delivery.
Responsibilities
- Provide Tier 3 technical support for complex hardware, software, and network infrastructure issues
- Design and implement proactive system monitoring solutions to prevent downtime
- Lead IT projects including endpoint management, security compliance, and system migrations
- Document technical procedures and create knowledge base articles for team scalability
- Mentor junior support staff through peer review sessions and shadow opportunities
- Collaborate with vendors to resolve escalated issues and optimize service agreements
- Develop automation scripts for routine tasks using PowerShell and Python
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience with enterprise environments
- Advanced certifications: CompTIA Security+, Microsoft Azure Fundamentals, or Cisco CCNA
- Expertise in Active Directory, Microsoft 365, and virtualization (VMware/Hyper-V)
- Proven experience with incident management tools (ServiceNow, Jira Service Desk)
- Strong scripting abilities (PowerShell, Python) for automation projects
- Exceptional problem-solving skills with root cause analysis methodology
- Ability to communicate technical concepts clearly to non-technical stakeholders