Job Description
Join our award-winning IT team in Milwaukee as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to 200+ employees across our downtown headquarters. You'll be the go-to expert for resolving technical challenges, optimizing systems, and ensuring seamless daily operations. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values innovation.
Why TechSolutions? We're Milwaukee's fastest-growing tech firm, recognized for our employee-first approach. Our modern downtown office features flexible workspaces, cutting-edge equipment, and a team that celebrates wins together. You'll gain exposure to enterprise-level systems while making tangible impacts on our organization's digital transformation.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and in-person for hardware/software issues
- Deploy, configure, and maintain desktop/laptop systems, peripherals, and network infrastructure
- Manage Active Directory accounts, security protocols, and data backup systems
- Document all incidents, resolutions, and asset configurations in ServiceNow
- Collaborate with network engineers on security audits and system upgrades
- Train employees on new software implementations and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud services (Azure/O365)
- Experience with Service Desk tools (ServiceNow/Jira preferred)
- Strong diagnostic skills for hardware troubleshooting (printers, networks, etc.)
- Excellent communication abilities with both technical and non-technical staff
- Valid Wisconsin driver's license for occasional off-site support
- Associates degree in IT or related field required (Bachelor's preferred)