Job Description
Join our dynamic IT team in Baltimore as an IT Support Specialist and become the backbone of our digital infrastructure! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining critical systems. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 environments with Active Directory integration
- Implement cybersecurity best practices including endpoint protection and VPN configurations
- Document IT processes using ServiceNow and maintain asset inventories
- Collaborate with cross-functional teams on system upgrades and migrations
- Deliver user training on productivity tools and security protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and Azure AD
- Strong diagnostic skills for Windows OS and cloud-based applications
- Experience with Service Desk ticketing systems and ITIL methodologies
- Excellent communication skills with ability to translate technical concepts