Job Description
Join our dynamic IT team in Raleigh, NC and become the backbone of our digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing workforce. Enjoy competitive compensation, modern workspaces, and opportunities for professional growth in one of America's top tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory, Office 365, and cloud infrastructure
- Deploy and troubleshoot end-user devices including laptops, mobile devices, and printers
- Document IT processes and maintain accurate asset management records
- Collaborate with cross-functional teams to resolve complex technical escalations
- Implement security protocols and ensure compliance with company policies
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and endpoint management tools
- Strong troubleshooting skills with network connectivity and system integration
- Excellent communication and customer service abilities
- Experience with ITSM tools like ServiceNow or Jira preferred