Job Description
Join our dynamic IT team at TechSolutions Inc. in Louisville, KY! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site troubleshooting with remote support, offering a perfect blend of hands-on and digital collaboration. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage ticketing system, prioritize issues, and ensure SLA compliance
- Deploy and configure desktop/laptop systems, peripherals, and mobile devices
- Administer user accounts, permissions, and security protocols
- Document procedures, create knowledge base articles, and train end-users
- Collaborate with vendors for hardware procurement and maintenance
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in Windows environments
- Strong proficiency in Active Directory, Office 365, and endpoint management
- CompTIA A+, Network+, or Security+ certification preferred
- Excellent troubleshooting and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to lift 30 lbs and perform basic hardware maintenance