Job Description
Join our dynamic IT team as an IT Support Specialist in sunny San Diego! InnovateTech Solutions is seeking a customer-focused professional to deliver exceptional technical support to our growing client base. You'll be the hero behind our seamless operations, ensuring all systems run smoothly while providing top-tier user experiences. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in one of America's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage help desk tickets with priority-based triage and timely resolution
- Deploy and configure network infrastructure including routers, switches, and firewalls
- Implement cybersecurity protocols and conduct vulnerability assessments
- Train staff on best practices for digital security and system efficiency
- Document IT processes and maintain comprehensive technical documentation
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Office 365, and cloud services (AWS/Azure)
- Strong troubleshooting skills with hardware, software, and network connectivity
- Excellent written/verbal communication and customer service abilities
- Experience with ITIL processes and ticketing systems (ServiceNow/Jira)