Job Description
Join our dynamic IT team as an IT Support Specialist at NexusTech Solutions! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our cutting-edge infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment in the heart of San Francisco. Drive innovation while solving complex technical challenges for our growing enterprise client base.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS systems
- Manage Active Directory, Azure AD, and endpoint security solutions
- Deploy and maintain cloud infrastructure (AWS/Azure) and SaaS applications
- Lead hardware/software lifecycle management and procurement
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware maintenance and service contracts
- Monitor system performance and proactively address security vulnerabilities
Qualifications
- 3+ years of enterprise IT support experience with Windows/macOS
- Expertise in Active Directory, Azure AD, and endpoint management (Intune/MDM)
- CCNA or CompTIA Security+ certification required
- Hands-on experience with AWS/Azure infrastructure and SaaS tools
- Strong troubleshooting skills for network, hardware, and application issues
- Excellent communication abilities for non-technical stakeholders
- Experience with ITIL processes and service desk platforms (Jira/ServiceNow)