Job Description
Are you a technical problem-solver with a passion for empowering users? Luminex Technologies is seeking a skilled IT Support Specialist to join our dynamic team in Los Angeles.
We are a forward-thinking organization dedicated to digital excellence. As our IT Support Specialist, you will be the first line of defense and the hero for our internal employees, ensuring our technology infrastructure runs smoothly 24/7.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Work in the heart of downtown Los Angeles.
- Continuous learning opportunities and career growth.
- State-of-the-art office environment.
Job Summary:
In this role, you will provide technical support via phone, email, and in-person. You will troubleshoot hardware and software issues, manage access permissions, and collaborate with the IT team to improve our systems.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and network connectivity issues.
- Manage and prioritize incoming Help Desk tickets using ServiceNow or similar ticketing systems.
- Configure and set up workstations, laptops, and mobile devices for new employees.
- Monitor system performance and perform regular maintenance to ensure security and uptime.
- Assist in the deployment of software updates, patches, and security patches.
- Train end-users on new software applications and security best practices.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Minimum of 2-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows 10/11, macOS, and Office 365 suite.
- Familiarity with Active Directory and network troubleshooting (TCP/IP, DNS).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.