Job Description
Join TechSolutions Inc., a leading innovator in cloud infrastructure solutions, as our IT Support Specialist in Oakland. You'll be the backbone of our operations, ensuring seamless technology experiences for 500+ employees across 3 Bay Area offices. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic, inclusive environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud service integrations
- Deploy and maintain endpoint security solutions across Windows/macOS environments
- Collaborate with vendors for hardware procurement and service level agreements
- Document technical processes and create knowledge base articles
- Support office moves and AV system installations
- Lead incident response for critical system outages
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Security+ or equivalent certification
- Expertise in Windows Server administration and Azure AD
- Strong troubleshooting skills for network connectivity issues
- Experience with ServiceNow or ITSM platforms
- Ability to lift 30 lbs for equipment installations
- Excellent communication and customer service skills