Job Description
Join our dynamic team as an IT Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy a modern workspace, collaborative culture, and opportunities for career growth. Benefits include health insurance, 401(k) matching, and flexible work arrangements.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage helpdesk tickets using ServiceNow and prioritize critical incidents
- Deploy and configure Windows 10/11 systems and enterprise applications
- Document IT procedures and maintain asset inventory databases
- Collaborate with cybersecurity team on vulnerability remediation
- Train end-users on new technologies and security protocols
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and Intune
- Strong troubleshooting skills for Windows/macOS and mobile devices
- Experience with Service Desk platforms (ServiceNow preferred)
- Excellent communication and customer service skills