Job Description
Join NexusTech Solutions as our next IT Support Specialist in Albuquerque! We're a cutting-edge tech firm empowering local businesses with innovative digital solutions. This hybrid role offers competitive pay, comprehensive benefits, and opportunities for growth in a collaborative environment. You'll be the go-to expert for resolving technical challenges and ensuring seamless IT operations for our diverse client base.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for equipment procurement and service contracts
- Conduct regular system backups and disaster recovery tests
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of experience in IT support/help desk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Excellent communication and customer service abilities
- Knowledge of cloud services (AWS/Azure) and VPN setups