Job Description
Join our innovative tech team in Philadelphia and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations team, you'll work in a collaborative environment where your problem-solving skills directly impact business success. Enjoy competitive compensation, comprehensive benefits, and ongoing professional development in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for 200+ users
- Deploy, configure, and maintain Windows/macOS workstations and peripheral devices
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Diagnose and resolve hardware/software issues with 95% first-contact resolution rate
- Document all procedures and maintain IT asset inventory using ServiceNow
- Implement security protocols including VPN setup and endpoint protection
- Collaborate with vendors for hardware procurement and software licensing
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, macOS troubleshooting, and MS Office Suite
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Excellent customer service skills with ability to communicate technical concepts clearly
- Valid driver's license for occasional on-site support visits