Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to provide seamless technical assistance to our growing client base in Long Beach. This hybrid role offers the perfect blend of remote flexibility and on-site collaboration in our modern downtown office. Enjoy competitive benefits, continuous learning opportunities, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Deploy and manage Windows/macOS endpoints using SCCM/JAMF
- Diagnose and resolve complex IT issues via remote and on-site support
- Implement cybersecurity protocols and maintain compliance standards
- Document technical processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Maintain inventory of IT assets and software licenses
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong problem-solving skills with attention to detail
- Excellent communication abilities for diverse stakeholder interactions
- Ability to lift 30 lbs for equipment maintenance tasks