Job Description
Join our dynamic IT team at TechSolutions Inc. and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our Philadelphia-based team. This hybrid role combines remote flexibility with in-office collaboration, offering competitive benefits and career growth opportunities. Be part of an innovative company that values problem-solvers and tech enthusiasts!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows 10/11 deployments, and endpoint security
- Administer cloud services (O365, Azure) and virtual environments (VMware)
- Document IT procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and implement security protocols
Qualifications
- 3+ years of IT support experience with Windows environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, O365, and endpoint management
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service abilities