Job Description
Join Omaha Tech Solutions, a cutting-edge IT services provider, as we revolutionize digital infrastructure for Nebraska's thriving businesses. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Omaha's dynamic tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure configurations
- Provide remote and on-site technical support for 50+ enterprise clients
- Implement security protocols and data protection measures
- Document incident resolutions in ITSM systems like ServiceNow
- Collaborate with network engineers on infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years in IT support with enterprise environment experience
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in PowerShell scripting and automation tools
- Expert knowledge of Microsoft 365 and Azure fundamentals
- Strong troubleshooting skills for network connectivity issues
- Experience with endpoint management (Intune/SCCM)
- Excellent communication and customer service abilities