Job Description
Are you a tech-savvy problem solver looking for the next step in your career? InnovateTech Solutions is seeking a skilled IT Support Specialist to join our growing team in Columbus, Ohio. We pride ourselves on delivering top-tier technical support to our clients and employees, and we want you to be part of our mission.
The Role:
We are looking for a proactive individual who can diagnose complex technical issues and provide user-friendly solutions. You will be the first point of contact for our internal users, ensuring minimal downtime and maximum productivity.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification reimbursement.
- Modern work environment with flexible hours.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems (Jira/ServiceNow).
- Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals.
- Manage and maintain the company's network infrastructure, including Wi-Fi and VPN access.
- Install, configure, and update operating systems (Windows 10/11) and enterprise applications.
- Assist in user provisioning and access management within Active Directory.
- Maintain accurate records of all support tickets and incident reports.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent experience.
- CompTIA A+ Certification (or equivalent) required.
- Minimum of 2 years of experience in IT Help Desk or Desktop Support roles.
- Strong knowledge of Windows, Active Directory, and Office 365.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to lift and transport hardware equipment as needed.