Job Description
Join our cutting-edge IT team at TechFlow Solutions, where innovation meets exceptional support. We're seeking a passionate IT Support Specialist to empower our dynamic workforce in Los Angeles. As a key player in our technology ecosystem, you'll ensure seamless digital experiences while advancing your career in a collaborative environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in the heart of LA's tech scene.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud-based systems administration
- Implement cybersecurity protocols and conduct vulnerability assessments
- Collaborate with cross-functional teams on IT projects and system upgrades
- Document technical processes and maintain knowledge base articles
- Train end-users on technology best practices and security protocols
- Monitor system performance and proactively address technical issues
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows Server administration, Active Directory, and Azure AD
- Strong troubleshooting skills for hardware, networking, and cloud services
- CompTIA Security+ or equivalent certification preferred
- Experience with ServiceNow or ITSM platforms
- Excellent communication skills and customer service orientation
- Ability to work independently and manage multiple priorities
- Valid California driver's license required