Job Description
Launch Your IT Career in Virginia Beach
Are you looking for a paid training opportunity to kickstart your career in Information Technology? Virginia Beach Tech Solutions is seeking a motivated IT Help Desk Support Specialist to join our growing team. We provide comprehensive training to help you master the tools and protocols needed for success in a fast-paced tech environment.
As a key member of our support team, you will play a crucial role in ensuring our clients have seamless technology experiences. We value curiosity, problem-solving skills, and a desire to learn.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for employees, including printers, laptops, and operating systems.
- Customer Support: Provide exceptional technical support via phone, email, and in-person to internal staff.
- Incident Management: Log and track all support tickets in our ticketing system, ensuring timely resolution.
- System Maintenance: Assist with routine IT maintenance, updates, and asset management.
- Remote Assistance: Utilize remote desktop tools to troubleshoot issues outside the office.
Qualifications
- Education: Associate degree in Computer Science, IT, or related field preferred (High school diploma required).
- Experience: No prior IT experience required; paid training provided.
- Technical Skills: Basic understanding of Windows OS, Microsoft Office Suite, and networking concepts.
- Communication: Excellent verbal and written communication skills with a customer-centric approach.
- Problem Solving: Strong analytical skills with a logical approach to troubleshooting complex issues.