Job Description
Join our dynamic IT team in Henderson, NV as an urgent Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges across our organization. This is a high-impact role where your expertise will directly impact business continuity and user satisfaction. Enjoy competitive compensation, growth opportunities, and a collaborative work environment in Nevada's premier tech hub.
Apply today to start your career with a forward-thinking company committed to innovation and employee development!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document incidents, solutions, and asset management in ITSM systems
- Deploy and configure workstations, peripherals, and software installations
- Conduct user training on security protocols and system best practices
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of hands-on help desk or technical support experience
- CompTIA A+ or equivalent technical certification preferred
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS)
- Excellent communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to work flexible hours including occasional weekends/on-call