Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Baton Rouge, LA! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues efficiently
- Document all incidents using ServiceNow ticketing system
- Assist with onboarding and offboarding of employees
- Collaborate with network and security teams on escalated issues
- Conduct periodic system health checks
- Train users on new technologies and best practices
Qualifications
- 2+ years of IT help desk experience required
- CompTIA A+ certification preferred
- Proficiency in Windows OS and Active Directory
- Strong troubleshooting and communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Basic networking knowledge (TCP/IP, DNS)
- Ability to work flexible hours including occasional weekends