Job Description
Join NexusTech Solutions as an IT Support Trainee and kickstart your career in one of Phoenix's fastest-growing tech hubs! We offer an industry-leading compensation package with comprehensive training, mentorship from senior engineers, and a clear path to becoming a full-time IT Specialist. Enjoy competitive benefits including health insurance, 401k matching, and professional development stipends. Our collaborative culture values innovation and continuous learning, making this the perfect launchpad for your tech career.
Responsibilities
- Provide Tier 1 technical support to enterprise clients via phone, email, and remote access
- Diagnose and resolve hardware/software issues including Windows OS, networking, and cloud services
- Document incident tickets using ServiceNow with detailed resolution steps
- Collaborate with senior engineers on complex infrastructure projects
- Participate in weekly training sessions covering cybersecurity and system administration
- Assist with hardware deployments and software updates across 500+ endpoints
- Contribute to knowledge base articles for team-wide knowledge sharing
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Basic understanding of Windows OS, Active Directory, and TCP/IP networking
- Strong problem-solving abilities with analytical thinking skills
- Excellent verbal/written communication and customer service aptitude
- Ability to work rotating shifts including occasional weekends for on-call duties
- Valid driver's license and reliable transportation for client site visits