Job Description
Launch your IT career with a premium trainee program offering industry-leading compensation in Fresno's growing tech hub. TechAdvance Solutions provides hands-on training, mentorship, and a clear path to senior roles. Our accelerated 6-month program combines classroom instruction with real-world experience, ensuring you emerge as a certified IT professional with competitive skills and salary potential.
Join our award-winning team and gain exposure to enterprise systems, network infrastructure, and cybersecurity protocols. We offer comprehensive benefits including health insurance, 401(k) matching, and tuition reimbursement for certifications.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux environments
- Provide Tier 1-2 technical support to enterprise clients via phone and remote tools
- Document incidents, solutions, and asset management in ITSM systems
- Assist in network administration tasks including VLAN configuration and firewall management
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Participate in on-call rotation for after-hours emergency support
- Complete vendor-specific training (Cisco, Microsoft, CompTIA) for certification prep
Qualifications
- Associate degree in IT or equivalent certification (A+, Network+) preferred
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory, VMWare, and cloud platforms (AWS/Azure)
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Ability to lift 50 lbs for hardware maintenance tasks
- Valid driver's license and reliable transportation
- Must pass background check and pre-employment drug screen