Job Description
We are seeking a detail-oriented and technically proficient Help Desk Support Specialist to join our growing team in Reno, NV. In this role, you will serve as the primary point of contact for our employees, resolving technical issues with a focus on speed, accuracy, and customer satisfaction. If you thrive in a fast-paced environment and love solving complex technical problems, we want to hear from you.
Why Join Us?
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and certification support.
• A collaborative and innovative work environment in the heart of Reno.
Key Duties:
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues for end-users.
- Manage and escalate complex technical incidents to senior IT staff.
- Perform routine maintenance on computer systems, printers, and peripherals.
- Assist in the deployment and configuration of new hardware and software.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Collaborate with cross-functional teams to improve IT service delivery.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows operating systems (10/11).
- Familiarity with Active Directory and network troubleshooting.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently and prioritize tasks effectively.
- CompTIA A+ or Network+ certification is a plus.