Job Description
Join our award-winning IT support team and enjoy the freedom of flexible scheduling while making a real impact! TechSolutions Inc. is seeking passionate Help Desk Support professionals in Saint Paul, MN to deliver exceptional technical assistance to our diverse client base. This role offers hybrid work options with core hours between 8 AM - 5 PM, allowing you to craft a schedule that fits your lifestyle. Whether you're a parent, student, or simply value work-life balance, this opportunity empowers you to excel professionally without sacrificing personal commitments.
We provide comprehensive training, cutting-edge tools, and a collaborative culture where your growth matters. If you're ready to launch your IT career with flexibility and purpose, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Document all interactions and resolutions in our ticketing system with precision
- Collaborate with senior technicians to resolve complex escalations
- Train end-users on new technologies and best practices
- Maintain inventory of IT assets and coordinate equipment deployments
- Monitor system alerts and proactively address potential disruptions
- Support special projects including system upgrades and migrations
Qualifications
- 1+ years of experience in technical support or help desk environments
- Proficiency with Windows OS, Microsoft Office Suite, and cloud platforms
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Ability to work independently and manage time effectively
- Customer-focused mindset with patience and problem-solving aptitude
- Flexibility to work evenings/weekends on rotational basis