Job Description
Launch your IT career with our elite IT Support Trainee program in Jacksonville, FL. Join TechNova Solutions, a leading technology innovator, and gain hands-on experience while earning a competitive salary. We invest in your growth through structured training, mentorship, and real-world exposure to enterprise systems. This accelerated program combines classroom learning with rotational assignments across our IT infrastructure, security, and helpdesk teams. Benefit from comprehensive benefits including health insurance, 401(k) matching, and tuition reimbursement. Ready to transform your passion for technology into a high-paying career?
Responsibilities
- Install, configure, and troubleshoot hardware/software systems across Windows/Linux environments
- Provide Tier 1 support via phone, chat, and ticketing systems for 500+ employees
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on network security protocols and compliance
- Participate in 24/7 on-call rotation (rotating schedule)
- Assist with server maintenance, cloud migrations (AWS/Azure), and backup systems
- Complete vendor-specific certifications (CompTIA, Microsoft) during training
Qualifications
- Associate's degree in IT or related field OR 1+ years technical support experience
- CompTIA A+ certification (or ability to obtain within 90 days)
- Proficiency in Windows 10/11 and Active Directory administration
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with customer service mindset
- Ability to lift 30lbs and work in server room environments
- Valid driver's license for occasional site visits
- US citizenship or permanent residency required (government contract compliance)