Job Description
Launch your IT career with our comprehensive paid training program! Nevada Tech Solutions is seeking motivated individuals to join our award-winning Help Desk Support team in Las Vegas. No prior experience required – we'll invest in your success through 6 weeks of hands-on training covering system administration, network troubleshooting, and customer service excellence. Enjoy competitive pay, benefits, and clear career progression paths to senior IT roles.
As a Help Desk Specialist, you'll be the first point of contact for our clients, resolving technical issues with empathy and expertise. Our collaborative culture values continuous learning, so you'll gain certifications like CompTIA A+ while supporting cutting-edge technology solutions.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues for enterprise clients
- Document tickets accurately in ITSM systems (ServiceNow/Jira)
- Escalate complex issues to senior engineers with detailed context
- Conduct system setups, configurations, and user training
- Monitor network performance and security protocols
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Excellent verbal/written communication skills
- Customer service mindset with patience and problem-solving drive
- Ability to learn technical concepts quickly
- Comfortable working in fast-paced environments
- Willingness to obtain CompTIA A+ certification during training
- Valid Nevada driver's license for occasional on-site support