Job Description
Launch your IT career with our comprehensive paid training program! Innovate Tech Solutions is seeking motivated individuals to join our Tulsa-based Help Desk Support team. No prior experience required – we provide hands-on training in cutting-edge technologies while you earn. Enjoy competitive pay, career advancement opportunities, and a supportive team environment dedicated to your growth. If you're passionate about technology and helping others, this is your gateway to a rewarding IT career.
Responsibilities
- Provide remote technical support via phone, email, and chat for internal and external clients
- Troubleshoot hardware, software, and network issues using industry-standard diagnostic tools
- Document all incidents, resolutions, and customer interactions in ticketing systems
- Collaborate with senior engineers to resolve complex technical challenges
- Implement security protocols and maintain system integrity
- Conduct new employee workstation setups and equipment inventory management
- Participate in continuous skills development through monthly training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer hardware and operating systems
- Exceptional communication and problem-solving abilities
- Strong customer service mindset with patience and empathy
- Ability to learn quickly and adapt to new technologies
- Proficiency in Microsoft Office Suite and web applications
- Must pass pre-employment background check and drug screening