Job Description
Are you a tech-savvy problem solver looking for weekly pay and a stable career in Sacramento? TechConnect Solutions is seeking a dedicated Help Desk Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier IT support to our diverse client base.
As a key member of our support team, you will be the first line of defense for technical issues, ensuring our employees have the tools they need to succeed. We offer competitive benefits, a supportive work environment, and the peace of mind of getting paid every week.
Why Join Us?
- Weekly Paychecks: Get paid every week! No more waiting for bi-weekly cycles.
- Competitive Salary: Earn between $60,000 and $75,000 annually.
- Professional Growth: Opportunities for certification support and advancement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person.
- Install, configure, and troubleshoot hardware (laptops, printers) and software applications.
- Manage and resolve Help Desk tickets efficiently using our ticketing system.
- Assist users with password resets, network access, and software installation.
- Maintain accurate records of incidents and resolutions in the knowledge base.
- Collaborate with senior IT staff to resolve complex technical issues.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology preferred.
- 1-3 years of experience in Help Desk or IT Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Customer service-oriented attitude with a focus on user satisfaction.