Job Description
Join our award-winning IT team in Honolulu and become the hero of workplace technology! We're seeking a passionate Help Desk Support Specialist to empower our employees with seamless tech solutions. Enjoy competitive pay, comprehensive benefits, and a vibrant island lifestyle while making a tangible impact.
As a key member of our IT infrastructure, you'll troubleshoot hardware/software issues, optimize system performance, and deliver exceptional user experiences. We provide cutting-edge tools, continuous training, and a collaborative environment where your expertise thrives.
Responsibilities
- Diagnose and resolve hardware/software issues across 500+ devices
- Manage Active Directory accounts and permissions
- Deploy and maintain Microsoft 365/O365 environments
- Document IT procedures and knowledge base articles
- Provide remote and on-site technical support
- Coordinate with vendors for equipment/service repairs
- Implement security protocols and data protection measures
Qualifications
- 3+ years in IT support or help desk role
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11 and macOS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service skills
- Ability to lift 30lbs for equipment maintenance