Job Description
Join TechFlow Solutions and experience the power of weekly pay! We're seeking a passionate Help Desk Support Specialist to deliver exceptional IT support to our Portland-based clients. Enjoy the financial flexibility of weekly paychecks while advancing your career in a dynamic, growth-oriented environment. Our team values innovation, collaboration, and work-life balance.
This role offers direct exposure to cutting-edge technologies and opportunities for professional development. We provide comprehensive training and a supportive culture where your expertise makes a tangible impact.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application problems
- Install, configure, and maintain desktop/laptop systems, peripherals, and mobile devices
- Document all incidents, resolutions, and asset changes using ServiceNow ticketing system
- Collaborate with senior engineers on complex escalations and security protocols
- Conduct user training on new software and security best practices
- Monitor system health and proactively address potential infrastructure risks
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work flexible shifts including occasional on-call duties