Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated IT Support Trainees to join our dynamic team in Oakland. This hands-on role offers comprehensive training in network administration, system troubleshooting, and cybersecurity fundamentals. Perfect for career changers and recent graduates, our program combines mentorship with real-world experience to fast-track your professional growth. Join a forward-thinking company committed to innovation and employee development.
Responsibilities
- Assist users with hardware/software issues via phone, email, and in-person support
- Install, configure, and maintain desktops, laptops, and network equipment
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Participate in cybersecurity awareness initiatives
- Perform routine system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of operating systems (Windows/macOS/Linux)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (required for occasional on-site visits)
- CompTIA A+ certification (preferred but not required)