Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist and start making an immediate impact! We're seeking tech-savvy professionals to provide exceptional customer support to our diverse client base in El Paso. This is your chance to launch your IT career with a company that values growth, innovation, and work-life balance. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your skills shine.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve system malfunctions using ticketing systems and documentation protocols
- Install, configure, and maintain workstations, laptops, and peripherals
- Document all interactions, resolutions, and procedures in IT service management tools
- Collaborate with senior engineers on complex escalations and preventative measures
- Conduct user training sessions on software and security best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Minimum 1-2 years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and Active Directory
- Strong troubleshooting skills with hardware, software, and network connectivity
- Excellent communication and customer service abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ServiceNow or ITSM platforms
- Ability to work flexible hours including occasional weekends
- Valid Texas driver's license for occasional on-site support